- Orders are processed within 24 hours of receipt and shipped on business days only (Monday through Friday, excluding holidays. Processing time does not include weekend days).
- Orders placed on Saturday and Sunday will be processed on the following Monday.
Free shipping & handling charges on all orders over $50 (delivery for most orders within 3-7 business days).
US Territories and APO/FPO Locations
Customer orders ship to APO/FPO locations and will ship via the U.S. Postal Service. Delivery times to APO/FPO locations vary greatly. US locations may take 10 days, while overseas locations may take up to 30-45 days to deliver.
Free international shipping on all orders over $200.
Flat handling fee $50 will be charged on orders under $200.
Once a customer’s order ships, he/she will receive a shipping confirmation email with tracking information.
Returns and Exchanges
You can return any unopened products within 30 days of purchase and we will issue a full refund to the original method of payment. We only accept returns for products purchased on royalstoneonline.com. Items received as a gift must be returned by the original purchaser.
To return or exchange an item(s), please email us with your order # at email@example.com. We will send you instructions on our return process.
You will receive an email confirmation when your return has been received. Please allow 15 business days after this for the refund to appear on your credit card account. Please note we do not refund return shipping fees.
Returns Lost in Transit
We are not responsible for returned packages that may be lost or damaged in transit. It is recommended that you choose a method of shipping with tracking and insurance.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
Item(s) not available
Difficulty in processing payment information
Cannot ship to address provided
Duplicate order was placed
If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please notify customer service via email at firstname.lastname@example.org.
Please bear in mind that our order-fulfillment and shipping systems are designed to get orders out to you quickly and efficiently. Therefore, we cannot change or cancel an order once it has been submitted.
If your package was damaged during shipment, please notify customer service via email at email@example.com.